Shipping & Payments

Shipping & Payments Policy

Last updated: June 7, 2026

  1. Overview
    This policy explains shipping options, costs, delivery estimates, duties/taxes, and accepted payment methods for orders placed at our online store.

  2. Shipping rates & free shipping threshold

  • Free standard shipping on domestic orders over $150 (after discounts and before taxes).
  • Flat-rate standard shipping of $6.95 for domestic orders under $150 (where free shipping does not apply).
  • Expedited shipping and international shipping rates vary by destination and will be calculated at checkout.
  • Promotional or third‑party shipping offers may override these rates.
  1. Shipping destinations & carriers
  • We ship to domestic addresses within [Country] and to select international destinations.
  • Carrier options may include (but are not limited to) USPS/UPS/FedEx/DHL or local carriers depending on destination and service level.
  • Carrier selection is available at checkout; we reserve the right to use an alternate carrier of equal service.
  1. Processing time & handling
  • Orders are processed within 1–3 business days (excluding weekends and public holidays) unless otherwise noted at checkout.
  • Orders placed on weekends or public holidays will begin processing the next business day.
  • Custom, engraved, or made‑to‑order items may require longer processing times; estimated processing times will be displayed on the product page or at checkout.
  1. Estimated delivery times
  • Standard domestic: 3–7 business days after shipment.
  • Expedited domestic: 1–3 business days after shipment.
  • International: 7–21 business days after shipment (varies by destination and customs).
    Delivery estimates exclude processing time and are provided by carriers; they are not guaranteed.
  1. Order confirmation, tracking & delivery
  • You will receive an order confirmation email after checkout and a shipment confirmation email with tracking information when your order ships.
  • Please use the carrier tracking link to monitor delivery. We are not responsible for delays once the carrier has accepted the package.
  • Title and risk of loss pass to you upon handover to the carrier.
  1. Multiple shipments & partial fulfillment
  • Orders containing items with different availability or processing times may ship separately. Shipping charges will be applied per shipment as shown at checkout unless otherwise noted.
  1. Failed deliveries, address errors & returns to sender
  • Please provide a complete and accurate shipping address. We are not responsible for delivery failures caused by incorrect addresses.
  • If a package is returned to us (e.g., wrong/undeliverable address, refused delivery), we will notify you and provide options: reship at your expense, provide a refund (minus original shipping and return shipping costs), or cancel the order.
  • Re‑delivery or re‑shipment fees will apply.
  1. Customs, duties & taxes (international orders)
  • International orders may be subject to import duties, taxes, and customs fees assessed by the destination country. These charges are the recipient’s responsibility unless otherwise stated.
  • We do not control customs processes and cannot predict fees; contact your local customs office for details.
  1. Lost, stolen, or damaged shipments
  • If tracking shows delivered but you did not receive the package, check with neighbors and your carrier first. Contact us within 7 days of the carrier’s delivery date and we will assist with a carrier claim.
  • For items damaged in transit, retain all packaging and contact us within 7 days of delivery with photos of the damage. We will coordinate a replacement or refund after we confirm the claim.
  • Replacement or refund decisions for lost/stolen items may require carrier investigation and proof of loss; resolution times vary.
  1. Signature requirement & insurance
  • High‑value orders may require a signature upon delivery. We may mark shipments as requiring a signature for orders above a certain value.
  • Standard shipments include basic carrier liability. You may choose to purchase additional shipping insurance at checkout where available.
  1. Pickup / local delivery (if offered)
  • Local pickup or local delivery options (if available) will be shown at checkout with estimated pickup windows and any applicable fees. Bring your order confirmation and valid ID for pickup.
  1. Payment methods accepted
  • We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) via our payment processor.
  • Other accepted methods may include Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna or other BNPL providers where offered. Available options are displayed at checkout.
  • All payments are processed securely by our payment processors; we do not store full card numbers on our servers.
  1. Pricing, currency & taxes
  • Product prices are shown in the currency selected on the Site. Prices exclude applicable taxes, duties, and shipping unless explicitly stated.
  • Sales tax, VAT, or GST will be calculated at checkout based on the billing/shipping address and applicable law.
  1. Payment authorization & fraud prevention
  • By placing an order you authorize us to charge the chosen payment method for the order total.
  • We use third‑party fraud‑prevention services and may decline or delay orders flagged as potentially fraudulent. We may request additional information to verify identity or payment details.
  1. Refunds for shipping & payments
  • Shipping charges are refundable if the return is due to our error (wrong item, defective) and will be refunded along with the item price.
  • For other returns, original shipping fees are non‑refundable unless otherwise required by law.
  • Refunds are issued to the original payment method; processing times depend on the payment provider.
  1. Disputes & chargebacks
  • If you have an issue with your order, contact us first at support@[yourstore.com] so we can resolve it. Unauthorised chargebacks may result in additional fees or order refusal.
  1. Changes to this policy
    We may update this Shipping & Payments Policy; the “Last updated” date will indicate the most recent revision. Material changes may be communicated by email where required.

  2. Contact
    For shipping or payment questions, contact:

  • Email: support@[yourstore.com]