Return & Refund

Return & Refund Policy

Last updated: June 7, 2026

1. Overview
   We want you to be happy with your purchase. If you are not satisfied, you may request a return and refund within 7 days of delivery subject to the terms below.

2. Refund request window
   Refund requests must be initiated within 7 calendar days from the date the order was delivered. Requests made after this 7‑day window will not be eligible for a refund, though exchanges or store credit may be considered at our discretion.

3. Eligibility for returns and refunds
   To be eligible for a refund:

• The item must be returned within 14 calendar days of your refund request (i.e., within 21 days of delivery).
• Items must be unused, unworn, free of odors and makeup, and in the same condition and packaging you received them, including all original tags, boxes, certificates (if applicable), and accessories.
• Personalized, engraved, or custom-made items are not refundable unless defective.
• Final sale items and gift cards are non‑refundable unless required by law.

4. How to request a refund
   To start a refund, contact our support team within 7 days of delivery at:

• Email: returns@[yourstore.com]
  Include your order number, item(s) you wish to return, reason for return, and photos if the item is defective or damaged.

5. Return shipping

• If the refund is due to our error (wrong item, damaged on arrival, or defective), we will provide a prepaid return label or reimburse reasonable return shipping costs.
• For all other returns, you are responsible for return shipping costs and any insurance for the shipment. We recommend using a trackable service and purchasing insurance — we are not responsible for returned items lost in transit.
• Items returned without prior authorization may be rejected.

6. Inspection & processing
   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process the refund within 7 business days to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

7. Partial refunds & restocking
   Partial refunds may be granted (at our discretion) for items not returned in original condition, items with missing parts, or items returned beyond the allowable return period. A restocking fee may apply for non-defective returns — if so, it will be disclosed before you complete the return.

8. Exchanges
   If you wish to exchange an item (size, color, or replacement), please indicate this in your refund request. Exchanges are subject to stock availability. If an item is out of stock, we will offer a refund instead.

9. Defective or damaged items
   If you receive a defective or damaged item, contact us within 7 days of delivery with photos and a description. We will arrange a replacement or refund and cover return shipping for authorized returns due to defects.

10. International returns & duties
    International customers are responsible for return shipping and any customs/duties unless the return is due to our error. Original shipping charges and international duties are generally non‑refundable.

11. Cancellations
    You may cancel your order before it ships by contacting us immediately. If the order has already shipped, follow the return procedure above.

12. Contact information
    For questions or to initiate a return or refund:

• Email: 

13. Changes to this policy
    We may update this policy; the “Last updated” date will reflect changes. Continued use after changes indicates acceptance.